Transcript of the video:
How to report lost or stolen card [BRIGHT MUSIC]
(DESCRIPTION)
Image of a man holding a credit card is shown on screen. On screen text: “card missing? We can help!”
(SPEECH)
When your card goes missing. We're here to help.
(DESCRIPTION
Mobile phone slides in. Screen shows the mobile banking app. Text on screen: “Available 24 seven in the US Bank mobile app and online banking.”
(SPEECH)
We make it easy to report a lost or stolen card. Twenty-four seven in the US bank, mobile app and online banking.
(DESCRIPTION)
Smart assistant screen pops up. “Lost card or stolen card” is typed in on mobile screen. On screen text: “say lost card or stolen card.”
(SPEECH)
In the app, simply open the smart assistant and say lost card or stolen card.
(DESCRIPTION)
Phone screen shows “lost”, “stolen” and “never received” categories. Both “lost” and “stolen” categories are highlighted. Text on screen: “tell us what happened.”
(SPEECH)
Select the missing card and tell us what happened.
(DESCRIPTION)
Mobile screen shows multiple cards. Two cards are selected. Text on screen: “Select all eligible cards.”
(SPEECH)
Need to report more than one? No problem. Select all eligible cards at once.
(DESCRIPTION)
Mobile screen shows list of transactions. Screen scrolls down. Text on screen: “Check for suspicious activity.”
(SPEECH)
We'll lock the card or cards you've selected and give you a chance to review transactions for anything suspicious.
(DESCRIPTION)
Mobile screen shows different card options to choose from. Screen scrolls down. Text on screen: “let’s replace your missing card(s)”
(SPEECH)
Then choose your shipping details and we'll send a replacement. It's that easy. You'll receive a physical card in the mail in 3 to 7 business days.
(DESCRIPTION)
“You’re all set” message pops up on screen with the selected card option. Text on screen: “access your new card in the app.”
(SPEECH)
Remember to add your new cards to your digital wallet so they're ready to use when you need them.
(DESCRIPTION)
Video footage zoomed in to show a man holding a mobile phone and then cuts to a footage of a man talking on the phone while working on this laptop. Text on screen: “Find it alongside your favorite features.”
(SPEECH)
Find it alongside your favorite features in the mobile app and online banking.
[OUTRO MUSIC PLAYS]
(disclaimer/copyright)
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