Pair Moby 5500
Nov 3, 2026
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Learn how to pair your Moby 5500 card reader with Elavon Mobile using an iPhone or Android device.
Expand Video Transcript
Transcript of the video:
1
00:00:00,000 --> 00:00:08,900
This video gives step-by-step instructions for users
to pair a Moby 5500 with Elavon Mobile.
2
00:00:09,000 --> 00:00:16,900
Before we get started, please make sure your phone
and Moby 5500 card reader are charged.
3
00:00:17,000 --> 00:00:18,900
And are near each other
to avoid connectivity issues.
4
00:00:19,000 --> 00:00:24,900
Also, check to see that your phone operating system
is updated to the current version.
5
00:00:25,000 --> 00:00:30,900
Now that we're ready, grab your phone
and go to the dashboard. Select Settings.
6
00:00:31,000 --> 00:00:33,900
Select Card Readers.
7
00:00:34,000 --> 00:00:36,900
Select the Plus icon.
8
00:00:37,000 --> 00:00:41,900
Select Moby 5500
to open a helpful in-app guide.
9
00:00:42,000 --> 00:00:48,900
Next, on your card reader, press and hold
the black power button once or twice.
10
00:00:49,000 --> 00:00:54,900
On your phone, swipe left to see an image
of what should be happening on your card reader.
11
00:00:55,000 --> 00:01:01,900
Once your power, the red light, and Bluetooth,
the flashing blue light, are on, you are ready to pair.
12
00:01:02,000 --> 00:01:04,900
You can swipe left again on your phone.
13
00:01:05,000 --> 00:01:08,900
We'll select the Start pairing button on the phone.
14
00:01:09,000 --> 00:01:19,900
In a few moments, you'll see eight digits that slide up
at the bottom. The digits match those on the label
at the bottom of your card reader. Select Pair.
15
00:01:20,000 --> 00:01:25,900
Then quickly press and release the card reader
power button, and the card reader will beep.
16
00:01:26,000 --> 00:01:33,900
After around 15 seconds, you should see a Success
message on your phone and can select Done.
17
00:01:34,000 --> 00:01:39,900
Then, you will either be at the Card Readers screen
and can start using the card reader for transactions,
18
00:01:40,000 --> 00:01:46,900
or you'll be at a card reader Update notice screen.
Select Update.
19
00:01:47,000 --> 00:01:48,900
Select Begin Update.
20
00:01:49,000 --> 00:01:57,900
Please do not navigate away. Allow up to five minutes
for the update to finish to avoid having issues
using your card reader in the future.
21
00:01:58,000 --> 00:02:05,900
An Update Success message will appear.
Select Done to begin using your card reader
for transactions.
22
00:02:06,000 --> 00:02:09,900
If you see an "Uh oh. Let's try this again" message,
23
00:02:10,000 --> 00:02:12,900
navigate to Bluetooth settings on your phone.
24
00:02:13,000 --> 00:02:16,900
Then, turn off Bluetooth for 10 seconds,
25
00:02:17,000 --> 00:02:18,900
and turn it back on.
26
00:02:19,000 --> 00:02:25,000
And repeat this process starting
with the Elavon Mobile dashboard.
1
00:00:00,000 --> 00:00:08,900
This video gives step-by-step instructions for users
to pair a Moby 5500 with Elavon Mobile.
2
00:00:09,000 --> 00:00:16,900
Before we get started, please make sure your phone
and Moby 5500 card reader are charged.
3
00:00:17,000 --> 00:00:18,900
And are near each other
to avoid connectivity issues.
4
00:00:19,000 --> 00:00:24,900
Also, check to see that your phone operating system
is updated to the current version.
5
00:00:25,000 --> 00:00:30,900
Now that we're ready, grab your phone
and go to the dashboard. Select Settings.
6
00:00:31,000 --> 00:00:33,900
Select Card Readers.
7
00:00:34,000 --> 00:00:36,900
Select the Plus icon.
8
00:00:37,000 --> 00:00:41,900
Select Moby 5500
to open a helpful in-app guide.
9
00:00:42,000 --> 00:00:48,900
Next, on your card reader, press and hold
the black power button once or twice.
10
00:00:49,000 --> 00:00:54,900
On your phone, swipe left to see an image
of what should be happening on your card reader.
11
00:00:55,000 --> 00:01:01,900
Once your power, the red light, and Bluetooth,
the flashing blue light, are on, you are ready to pair.
12
00:01:02,000 --> 00:01:04,900
You can swipe left again on your phone.
13
00:01:05,000 --> 00:01:08,900
We'll select the Start pairing button on the phone.
14
00:01:09,000 --> 00:01:19,900
In a few moments, you'll see eight digits that slide up
at the bottom. The digits match those on the label
at the bottom of your card reader. Select Pair.
15
00:01:20,000 --> 00:01:25,900
Then quickly press and release the card reader
power button, and the card reader will beep.
16
00:01:26,000 --> 00:01:33,900
After around 15 seconds, you should see a Success
message on your phone and can select Done.
17
00:01:34,000 --> 00:01:39,900
Then, you will either be at the Card Readers screen
and can start using the card reader for transactions,
18
00:01:40,000 --> 00:01:46,900
or you'll be at a card reader Update notice screen.
Select Update.
19
00:01:47,000 --> 00:01:48,900
Select Begin Update.
20
00:01:49,000 --> 00:01:57,900
Please do not navigate away. Allow up to five minutes
for the update to finish to avoid having issues
using your card reader in the future.
21
00:01:58,000 --> 00:02:05,900
An Update Success message will appear.
Select Done to begin using your card reader
for transactions.
22
00:02:06,000 --> 00:02:09,900
If you see an "Uh oh. Let's try this again" message,
23
00:02:10,000 --> 00:02:12,900
navigate to Bluetooth settings on your phone.
24
00:02:13,000 --> 00:02:16,900
Then, turn off Bluetooth for 10 seconds,
25
00:02:17,000 --> 00:02:18,900
and turn it back on.
26
00:02:19,000 --> 00:02:25,000
And repeat this process starting
with the Elavon Mobile dashboard.