Transcript of the video:
Expert live guidance
Cobrowse
(SPEECH)
Not sure how to complete a bill payment?
Maybe you've misplaced your debit card
and need to lock it.
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Woman looking at her phone scrolling with a perplexed expression on her face.
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Cobrowse makes it easy to remove roadblocks in the U.S.
Bank mobile app and online banking.
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Woman is looking at her phone with a smile on her face, looking accomplished.
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Ask your banker to start a Cobrowse session and get one on one expert guidance
without a trip to the bank.
(DESCRIPTION)
Computer and phone animate in. Computer has a U.S. Bank logo with headset icon.
Phone displays the start screen for a Cobrowse session.
Phone clicks “continue” to start session, and screen is mirrored on laptop.
(SPEECH)
Once you accept the session and it begins, your screen is shared so we can browse along with you
to offer help and answer questions.
(DESCRIPTION)
Phone and laptop have mirrored screens.
Screens are navigating though U.S. Bank card control screens, to lock and unlock cards.
Text bubbles appear with brief conversation to guide the customer how simple it is to lock and unlock cards.
(SPEECH)
You'll be in full control and can end the session at any time.
As always, your security is important to us.
(DESCRIPTION)
Phone screen taps to end the Cobrowse session, and the computer screen is back to the U.S. Bank logo while the phone remains on the card lock page.
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Cobrowse is designed to protect your privacy, meaning bankers can only view the U.S.
Bank mobile app and online banking.
(DESCRIPTION)
Screen splits to guy with a headset on talking to a customer and a woman sitting on the couch tapping her phone with a smile on her face.
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And Cobrowse isn't just for navigation assistance.
We can help you explore products and solutions to meet the next phase in your financial journey, answering questions along the way.
(DESCRIPTION)
Laptop appear from bottom screen and shows Cobrowse session helping a customer navigate the U.S. Bank HELOC page, by showing the calculator section.
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Regardless of your next step, Cobrowse is just one tool we can lean on to guide you through these life moments.
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The screen pops out 4 different videos illustrating various life moments. Couple buying a car. Couple in their new home. Lady holding a baby. Older couple dancing in their home.
[OUTRO MUSIC PLAYS]
(disclaimer/copyright)
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